We source our products direct from the brand owners and we also import goods under our own registered brands i.e. "True Face" & "Gaffer" whilst sourcing our merchandise we don't use middlemen , we also keep over cost of operation very low which enable us to offer you merchandise at bargain price. Moreover we have no quibbles return policy and our customer service team aim to reply all your queries as soon as possible. Our key features are given below:

• 30 Days No Quibble Returns Policy for 100% customer satisfaction.
• Every product is 100% authentic which is supplied direct from the brands.
• Among the lowest prices you can't find anywhere with brand new products added every week.
• Dedicated customer support with less than 4 hours response time to messages on working days, however depending on the time of the year it may take up to 24 hours excluding public holidays.
• Guaranteed next day delivery service is also available.
• We accept all payments by PayPal to keep our customers safe & secure.

If for any reason you are less than 100% satisfied with your shopping experience we would ask that you contact us, ideally before leaving feedback, to give us the opportunity to make things right.

Detail Seller Ratings:
Positive Feedback:
Neutral Feedback:
Negative Feedback:

We try to give our customer best shopping experience but we do of course understand that sometimes things may go wrong, we would like to offer you our assurance that episodes of this nature are rare and, although extremely regrettable, they are not indicative of the usual high level of service for which "TrueFaceUK" is renowned. It is never our intention to give customers a bad shopping experience with us and we value our customers, So please contact us before leaving Negative Rating as it is impossible to resolve an issue if you didn't know about it.

All items which are ordered before 3 o'clock are shipped on the same day and the rest within 24 hours of receiving payment.

Normally 95% people receive their Standard Delivery items within 3-5 working days however sometimes it takes longer due to unexpected circumstances at Royal Mail's end. All Standard Domestic Delivery items are handed over to the Royal Mail, which sometimes fail to deliver on time for unknown reasons and we got no control over shipping services.

Royal Mail guidelines state that we should allow Royal Mail 15 working days for UK orders and 28 days for international orders from the date of dispatch, before an item is considered lost. We sincerely apologies for this delay and thank you for being patient.

Please see below the table for shipping / delivery options we offer at our eBay shop:

We offer our items nationally as well as internationally and the Estimated Transit Time is based on deliveries to major cities (in Working Days).